LiveNori

Support

Help and answers for the LiveNori app.

📬 Contact us

The fastest way to reach us is email. We typically reply within 1–2 business days.

When you write in, please include your device, OS version, app version, and the email address on your LiveNori account — it helps us help you faster.

❓ Frequently asked questions

›I forgot my password / can’t sign in.

Use the “Forgot password?” link on the sign-in screen. We’ll email you a reset link. Check your spam folder. If the email never arrives, contact us at support@livenori.com.

›How do I cancel my subscription?

Subscriptions are billed by Apple (iOS) and managed in your device’s settings — not in the app.

iPhone / iPad: open Settings → [your name] → Subscriptions, tap LiveNori, then Cancel Subscription.
Or from the App Store app: tap your profile picture → Subscriptions.

Cancelling stops auto-renewal at the end of your current billing period; you’ll keep paid features until then. See our Subscription Terms for details.

›How do I delete my account and data?

In the app, go to Settings → Account → Delete Account. This permanently removes your account and personal data per our Privacy Notice. If you can’t access the app, email us at support@livenori.com from the address on your account and we’ll process the deletion within 30 days.

›How do I export my data?

In the app, go to Settings → Data & Legal → Export Data. You’ll receive a JSON file with your meals, journal entries, goals, and profile information.

›The food scan / AI got something wrong.

AI-powered features are estimates only. You can edit any meal’s details after scanning. Repeated misidentifications? Send a screenshot to support@livenori.com — it helps us improve the model. LiveNori is not a substitute for medical or nutritional advice; see our Terms of Service.

›I want a refund.

Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com and submit a refund request for your LiveNori purchase. We’ll happily write a recommendation if you contact us first.

›I found a bug or have a feature request.

We love hearing this. Email support@livenori.com, or once you’re signed in, post on our community feedback board (look for “Feedback” in the app). Please include your device, OS version, and what you expected vs. what happened.

›Is LiveNori for kids?

No. You must be 13+ to use the app and 18+ to subscribe. See our Children’s Privacy Notice for details.

›How do you handle my privacy and health data?

See our Privacy Notice for the full breakdown, including how we comply with GDPR, CCPA, and Washington’s My Health My Data Act. TL;DR: we don’t sell your data, we minimize what we collect, and you can delete your account anytime.

📄 Policies & legal

LiveNori is operated by Seven Six Labs LLC, a Washington limited liability company.